Policies
and Estimates Please review these policies if you are considering
using our services. Many of your questions may also
be answered here. Please email us with any other questions
or concerns you may have.
Turnaround Time Our average turnaround
time for molding and the first group of resin castings
is about 4-6 weeks from the time we get the original.
This can vary, depending on how many jobs we are currently
working on. If the time will be much longer than 4 or
so weeks, we will let you know.
Estimates of delivery dates
for resin casting orders are dependent on our work schedule,
the availability of raw materials, and are subject to
delays if unforeseen circumstances should arise. Please
give 4-6 weeks for delivery
of any resin casting order.
Molds After we have
made a mold for you, for the purpose of producing resin
castings, we will retain ownership of the mold here
at Mountain View Studios. If you send us a mold to do
castings from, we will return the mold to you at your
request. A machine set-up charge will apply for any
mold sent to us for casting. The original artwork used
to produce the mold here, will be returned to you once
it is established that we have a good production mold
for your piece.
Each master or original
will be molded in the condition that it is recieved,
unless otherwise requested for us to make specific changes.
Rush Orders If you would
like your first group of resin castings to be done in
under 4 weeks, we will charge an appropriate rush fee
for this faster service. Please inquire.
Payment for Services Molding: must
be paid-in-full before molding begins Casting: must
be paid-in-full before casting begins; or for larger
orders (20 or more casts), 50% due at time of order
and 50% due before shipping Visa, Mastercard, and American
Express accepted. Paypal, money orders and checks also
accepted.
Price quotes are ONLY
VALID FOR 30 DAYS from the date of the quote. Please
email us to confirm that you have accepted this quote
and to schedule your molding/casting date. Once the
job is started your price for castings is locked for
the duration of the mold (up to 50 casts, or up to 6
months from the date the first casting was made). Any
subsequent molds or casting orders past 6 months, are
subject to price changes as needed, due to changing
labor and/or materials costs.
Shipping We ship exclusively
with UPS Ground. Please provide a street address; sorry,
no PO Box addresses. You may request a faster shipping
method (2nd Day Air, etc) at an extra expense.
Please Note: We
charge a $5 per-box fee to cover the rising costs of
packing supplies, fuel surcharges, and time and labor.
This includes all boxes shipped, either back to the
artist or directly to the customer
International shipping:
Any products sold by MVS (Sheri Rhodes resins, and custom
painted horses) will be shipped via the Post Office,
with up to a one or two week delay.
*Each box will be marked
as "merchandise", with the replacement value
noted. Insurance is REQUIRED.*
Resin casting customers-
we can no longer ship directly to your international
customers. These castings will be shipped directly to
you, the artist, for re-shipping.
Return Policy We guarantee
the quality of our products and services. We use the
best quality resin available, and test every new batch
we receive for any chemical defects. If you notice anything
about your resin that you cannot accept, we will replace
your resin if:
*you contact us within
10 days after your product is delivered to you
*state the problem *RETURN
the resin to us within 30 days for repair or replacement
(postage paid by MVS)
**Any damage or other
defects that happen AFTER the 10 day replacement period
will be dealt with on an individual basis, and have
NO GUARANTEE of replacement.
**Refunds are ONLY paid
if we do not complete the services you paid for. Once
work is started on your piece, NO REFUNDS are available.
**MVS is only responsible
for the replacement of *unpainted* resins, and will
not refund any costs of painting work already done
to a defective casting.
Our Retaining Rights We may keep 2
castings from each mold we make, for advertising purposes
and as a second "master" if another mold ever
needs to be made. Once you pay for your mold, we retain
the rights to use a casting of your artwork for our
company's promotion and advertising, including print,
internet, and display at trade shows.
Will and Sheri Rhodes
225 Astor Bowers Rd
Greeneville, TN 37743
Phone: 615-206-7422
FAX: 615-541-2644